Privacy Policy
Last updated: July 2026 · Effective: July 2026
Valari Logistics Network ("Valari", "we", "our") is committed to protecting your personal data. This Policy explains how we collect, use, store, share and protect information when you use our platform and services. We comply with the Digital Personal Data Protection Act 2023 (DPDPA), the Information Technology Act 2000, and applicable Indian data protection regulations.
1. Who We Are
Valari Logistics Network is a logistics technology company based in Chennai, India, operating a shipping aggregation platform enabling merchants to compare courier rates, book shipments, track orders, and manage logistics across India and internationally. Contact: valarinetwork@gmail.com
2. Data We Collect
- Account: Name, email, phone, business name, GSTIN, PAN, Aadhaar last 4 digits (KYC)
- Shipment: Sender and receiver details, addresses, pincodes, contents, declared value
- Financial: Wallet history, payment method details (card numbers processed by payment gateways — never stored by us)
- Device and Usage: IP address, browser, device identifiers, pages visited
- Communications: Contact form messages and support conversations
3. How We Use Your Data
- To provide, operate and improve our logistics services
- To process bookings and coordinate with courier partners
- To send transactional notifications (shipment status, wallet, NDR alerts)
- To verify identity and complete KYC as required by law
- To process payments and manage wallet transactions
- To comply with legal and regulatory obligations
- To detect and prevent fraud and security incidents
4. Legal Basis
- Contract: To fulfil shipment bookings and platform services you requested
- Legitimate interests: Platform security, fraud prevention, service improvement
- Legal obligation: GST, KYC, and other regulatory compliance
- Consent: Marketing communications, which you may withdraw anytime
5. Data Sharing
- Courier Partners: Shipment data shared to enable pickup and delivery
- Payment Processors: Transaction data shared with Razorpay and other gateways
- Technology Providers: Cloud infrastructure and communication services under data processing agreements
- Legal Authorities: Disclosed when required by law
We do not sell your personal data to any third party.
6. Data Retention
- Account data: Duration of account plus 5 years (Indian financial regulations)
- Shipment records: 7 years (GST and audit compliance)
- KYC documents: As required by applicable regulations
- Communication records: 2 years
7. Your Rights (DPDPA 2023)
- Access personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure (subject to legal retention requirements)
- Withdraw consent for optional processing
- Nominate a representative for data decisions
- Raise grievances with us or the Data Protection Board of India
Email valarinetwork@gmail.com with subject "Data Rights Request" to exercise your rights.
8. Security
We use TLS encryption, hashed passwords, access controls, and regular security reviews. Notify us immediately at valarinetwork@gmail.com if you suspect unauthorised access.
9. Cookies
Essential cookies only — for session state and platform functionality. No tracking or advertising cookies. Control cookies via your browser settings.
10. Children
Our Services are not directed at individuals under 18. We do not knowingly collect data from minors.
11. Changes
We may update this Policy. Material changes will be notified to registered users via email. Continued use constitutes acceptance.
12. Contact
Privacy queries: valarinetwork@gmail.com — subject "Privacy / Data Rights". Response within 72 hours. Or use our contact form.